Service Management System (i-Connect)

A service management system will be developed for IFSCs, covering client information system, casework, groups and programmes management, assessment tools, statistical reports and other administrative functions. The system will help reduce manual input and administrative work, facilitate early identification of at-risks cases and perform data analysis both at centre-level and aggregated across centres and NGOs. Participating IFSCs will be equipped with electronic hardware and ICT applications to enhance service delivery.

Interventions leveraging ICT (i-Action)

The Project will promote the use of ICT in service delivery, programme design and planning in family service. ICT tools, like mobile apps, interactive games and others will be developed to engage family service users and strengthen family functions. By developing an e-platform, the Project will facilitate more families to access family service.

Capacity building (i-TLS)

An online platform will be developed to facilitate IFSC staff in sharing common information, useful resources and practice wisdom, both within the IFSC and across different centres in a co-learning e-circle. Online training courses that the staff can enrol in at their convenience will also be developed.

Public Education and Knowledge Transfer

Social media events, press events, mass media dissemination, media interviews, flagship mass community events, and public education campaigns will be utilised to increase public knowledge and understanding of healthy family functioning. Evidence-based positive family protocols, manuals, and practices will be produced and disseminated in family forums to encourage more social workers to organise family-based activities using ICT.

Big Data Analysis and Evaluation

The School of Public Health of The University of Hong Kong (HKU SPH) will perform big data analysis on the data gathered through the i-Connect system. Such analysis can then help policymakers, IFSC operators, and even individual social workers understand the emerging service needs and proactively adjust their services accordingly to meet future needs. HKU SPH will also conduct the overall evaluation of the Project by assessing its impact on the individual, community, and systemic levels.

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